Returns & Exchanges

At Bluemercury, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return or exchange any product within 30 days of purchase for a full refund.

Return Process

• 1.
  Locate Order

  Sign in to your Bluemercury account or use our online guest portal to find your order number and initiate a return request.

• 2.
  Print Label

  Download and print your prepaid shipping label provided via email, ensuring all previous shipping labels are removed from the package.

• 3.
  Pack Items

  Securely pack the items in their original packaging, including any free gifts or promotional items received with the order.

• 4.
  Ship & Refund

  Drop off your package at any authorized carrier location; your refund will be processed to your original payment method within 7-10 business days of receipt.